Securus Technologies Keeping Prison Officials Safe

Working inside a local prison has to be one of the more challenging jobs in the world. Every day that I head to work, I know that I may be severely injured by our violent inmates. We have a very strong inmate population of gang members, and many have no regard for adding to their sentence by hurting an officer. Me and my team of officers have to make do with whatever technology is available to help maintain order, and this year we may have finally found a system that will clamp down on all this prison violence.


Securus Technologies has been involved with making jails safe around the county, and their inmate call monitoring system is already installed in thousands of those facilities. The company is based in Texas, has over a thousand dedicated employees, and the CEO says all his team has a single objective in mind, making the world a safer place to live. Now that the monitoring system was installed in our facility, my team could not wait to see it in action.


The LBS software now does all the work that my team used to do manually listening to the inmates using the jail phone. The big advantage for us is now we can utilize the extra manpower in other areas of the jail that desperately need it. While my team may be doing cell inspections or searching visitors in the guest center, the LBS software is analyzing chatter by the inmates and alerting us to trouble.


This week already the software alerted my team when an inmate was telling his mother how to get her medication past the guards into the visitor center. Another time the system picked up on a conversation where inmates were planning a coordinated attack on a rival gang member that could have resulted in numerous deaths.


Securus Technologies Defends Principles

Securus Technologies is a leading provider of communications for corrections facilities, safety organizations, and law enforcement organizations. The company currently serves over 1.2 million inmates and their families and over 3,400 clients all across North America.


With the services that Securus offers, inmates can connect with their families on a daily basis, if they wish. Their communications technology allows hookups with iPhones, Androids, VOIP, tablets, and regular landline setups. Calling plans include collect calls, prepaid calls, inmate debit, where the call is paid for by the inmate, and direct billing. The very popular video calling system lets both parties view each other during the call if they have a webcam setup on both ends. Jail voicemail, email, and a money transfer system are other features that are available.


Certainly, Securus has paved the way in showing how to successfully build and maintain a high volume communications platform while at the same time keep customer satisfaction and excellent service at maximum levels.


In recent months, GTL, a competitor has spewed forth a mountain of falsehoods and blatant lies regarding how they claim that their pricing and servicing capabilities exceed those of Securus. The false information being thrown out into the void is remarkable and unbelievable.


Securus made the decision to halt the nonsense so they put forth an offer to have a public challenge where the metrics of both companies would be compared in a public manner with proof required to back up the claims. A disinterested third party would “officiate” the process, and the winner would be announced publicly.


When the challenge was announced, there was sudden silence from the other side for a few weeks, and then GTL politely declined the challenge. Securus knew this would happen, as there is no way GTL can stack up against the track record that Securus has developed over the years.